Refunds and Cancellation Policy

General Policy

Due to the digital nature of content on our platform, all sales are generally final. Once you have accessed or downloaded digital content, refunds are typically not available.

Exceptions

Refunds may be considered in the following circumstances:

• Technical issues preventing access to purchased content
• Duplicate purchases made in error
• Unauthorized transactions (subject to investigation)

• Can be cancelled at any time
• Access continues until the end of the current billing period
• No refunds for partial months
• Cancellation takes effect at the next billing cycle
• Refund eligibility subject to usage patterns

When a refund is processed:

• Creator earnings from the refunded transaction will be deducted
• If earnings have already been paid out, creators may be responsible for repayment
• Creators will be notified of any refund-related deductions

How to Request a Refund

1. Contact our support team at support@contentbrew.co
2. Provide your transaction ID and reason for refund
3. Include any relevant screenshots or documentation
4. Allow 5-7 business days for review

Processing Time

• Refund requests are reviewed within 5-7 business days
• Approved refunds are processed within 7-14 business days
• Refunds are issued to the original payment method
• Bank processing times may vary

User Account Cancellation

• Users can cancel their accounts at any time by writing to us at support@contentbrew.co
• Account data will be deleted according to our data retention policy

Creator Account Cancellation

• 30-day notice required for creator account cancellation
• Pending earnings will be paid out according to payment schedule
• Content may be removed from the platform